FAQ

We have a hassle-free return policy. We’re happy to accept unused items in their original condition for a refund within 14 days of delivery without explanation, as long as they are in their original condition (unworn, unwashed, and unaltered), with all tags attached. In their original packaging, and all labels are retained. Unfortunately, exchanges are not available at this time, so you will have to send the item back for a full refund and place a new order for any new item or size that you may require.

Once your order has been placed, you will receive a confirmation email with all the details of your purchase. If anything needs to be changed, please contact our customer service team before the package has shipped. You can reach them via email at 2413bdb5@6298c510.com or through the contact form on our webpage.

Taxes will be automatically calculated and shown at checkout for eligible jurisdictions. Some countries may require customers to pay necessary duties or taxes upon delivery, and the shipping carrier may only release the package once these payments have been made.

Order cancellations can only be accepted prior to shipment. To cancel an order, kindly reach out to our customer service team at 2413bdb5@6298c510.com

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You can conveniently track your order status via our Order Tracking page. You will need the order number from the email that confirms that your package has shipped.

Please allow up to 10 days from the date we receive your returned package to process the refund. You should be notified via email once the refund has been issued.

Please be sure to input your card and account details accurately. If you continue to need help, we suggest contacting your bank for additional assistance. If you still have trouble, you can contact customer service at 2413bdb5@6298c510.com.

We accept Visa, MasterCard, American Express, and Discover cards, as well as PayPal, Google Pay, and Apple Pay for your convenience. Your card will only be charged upon shipment of your order. Visit our Payment Methods page for more information.

Coupons and promotions change with inventory, seasonal styles, and holiday deals. To keep up with our latest deals and promotions, we recommend following us on Instagram or another social media platform and subscribing to our mailing list.

• Model Showcase: On each product page, visit the “Model Showcase” tab to see the model’s size and the size of the product they are wearing for an easy comparison. Our model showcase provides a comprehensive view of clothing dimensions, helping you shop with ease. Each apparel piece displays the model’s measurements alongside it, ensuring you can make informed decisions about size and fit.

• Quick Sizing Chart: A handy sizing chart is available on every product page under the aptly named “Sizing” tab for quick reference.

• General Sizing Chart: For general measurements, or for instructions on how to take your own measurements, please refer to our Sizing & Fitting Services page, also available via the footer of our website.

• Virtual Sizing Assistance: If you feel like you need more personalized help, submit a request for a virtual sizing via the link at the bottom of our Sizing & Fitting Services page. One of our “fit ferries” will reach out within the next few business days to assist in finding your perfect fit.

We recommend that you check the product description on our website to determine the restock time for the specific style, size, and color that you are interested in. If that does not provide the necessary information or if you need to confirm stock availability, we urge you to contact our customer service team at your convenience at 2413bdb5@6298c510.com.

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We are pleased to offer complimentary global shipping to most countries for purchases exceeding USD 75 (excluding taxes, duties, and international processing fees). To determine the exact shipping expenses for your area, please look at the shipping details available on our website or contact us at 2413bdb5@6298c510.com for additional assistance.

Please note that you should receive an email with tracking information only after your package has been shipped. If you have not received this email due to a spam filter or other technical problem, please do not hesitate to contact us at 2413bdb5@6298c510.com or via the chat bar on the website to receive the latest tracking information for your package.

Please note that the delivery timeframe for your order can vary based on your location, typically ranging from 5 to 15 days (with longer delivery times in certain regions of the world and during periods of high order volume). To obtain more precise and reliable information about the expected delivery date of your order in your area, we strongly recommend referring to the detailed shipping information available on our website.

In high-demand periods, certain products may become temporarily unavailable. If this happens, we will separate your order and send the items in stock first. You will receive an email notification regarding any out-of-stock items, and we will send the remaining items once they become available again with no additional shipping charge.

We’ve teamed up with Route to provide Shipping Protection for our customers. Here’s what this means for you:

• Protection Against Mishaps: If your package is damaged, lost, or stolen during shipping, we’ve got you covered, provided you did not opt out of this service.
•  Zero Additional Cost: In the event of any issue, your package will be replaced at no extra charge to you, as long as you purchased Shipping Protection.
• Automatic Enrollment: This protection is automatically included when you check out, but you can choose to opt out if you prefer not to have this coverage.
• Easy Claims Process: Should you need to file a claim and you are covered, you can do it directly through Route. Just visit the link on our Shipping Protection page.

This service ensures peace of mind with every purchase you make and enrollment costs pennies on the dollar. We highly recommend keeping this option checked during checkout.

Please visit our Shipping Protection page.

At Dance Model Club™, we take pride in our quick and efficient order processing and dispatch services. However, it is important to note that the shipping times we provide are only estimated and may be impacted by third-party services. Please be aware that we cannot be held liable for any situations beyond our control, such as delivery delays or other unforeseen circumstances. We strive to provide the best service possible, and we appreciate your understanding in this matter.

Our Affiliate Program allows you to generate substantial income through commissions on sales, leads, or actions from your referral links. With flexibility to work anywhere, you can enhance your income without a traditional job’s constraints. Choose products that resonate with your audience for better engagement. The performance-based model rewards successful strategies, and with our tools and support, you’ll be well-equipped to achieve financial success. Additional information can be found here: Affiliate Program

Our Influencer Program is selective and provides unique benefits. Enrollment is through application only, and acceptance is not guaranteed. Frequently Asked Questions can be found near the bottom of the following page: Influencer Program

Dance Model Club Rewards™ are all about rewarding you for being a valued part of our community. With each purchase or interaction, you earn points, discounts, or special perks. As you collect these rewards, you can enjoy a variety of benefits, from free products to exclusive offers, all designed to make your experience with us even more enjoyable and personalized. We appreciate your loyalty and are excited to offer you these special incentives! The frequently asked questions for the Dance Model Club Rewards™ program can be found here: My Rewards FAQ