Returns

Returns are accepted up to 14 days after delivery, provided the items are unworn, unwashed, unaltered, stain-free, in sellable condition, with all tags attached, and in the original packaging. 

Each order can have a maximum of 10 returned items. 

Customers are fully responsible for return shipping and customs duties or taxes. 

Return labels are not provided, and customs duties paid upon delivery will be deducted from the refund. 

Do not attempt to return products to the address on the shipping label.

Kindly send back the item within 14 days of your return request approval. 

Once shipped, please email the tracking number to our sales department

Please Note: Dance Model Club™ does not assume responsibility for any lost returns. Include a note in the package with your order number and reasons for return. Outbound shipping costs from the initial order are non-refundable. Expect up to 10 days for the refund process after the package is confirmed as delivered. You will receive an email notification once the refund is processed.

Exchanges

We currently do not provide exchanges. Kindly follow the return process for items you want to exchange and place a new order for your desired items.

Refunds

Once we receive and inspect your return, we will email you to notify you that we have received your returned item.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment minus shipping and customs fees.

Please allow up to 10 days for us to process your refund upon receipt and inspection of your package.

Late or missing refunds

If you haven’t received a refund yet and it has been more than 10 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Cancelations

You can cancel an order for a full refund before it is shipped from our warehouse. Please email your request to 2413bdb5@6298c510.com to verify if cancellation is possible.

Still need help?

Contact us via our contact page for questions related to refunds and returns.